How can we help?
Everything you need to know about our games, our policies and how your details are kept safe.
Our games
What they are, how to play and what to do if one won't load.
Our policies
Plain-English summaries of our Terms, Privacy, Cookies and Responsible Play.
Login & safety
How your sign-in details and our forms are protected on our server.
Our games
Travel The Day has thirty-one original games, all made by us and all free to play. They're grouped into five destinations: Myths & Legends, Lucky Charms, Gems & Glamour, Adventure, and Arcade & Instant. Each game opens inside our page, so there's nothing to download or install.
- With or without an account. Every game works for guests. An account only adds a saved coin balance, XP, levels and a daily bonus.
- Play-money only. Coins have no cash value and there are no prizes.
- Game won't load? Refresh the page, try "Open in new tab" above the game, or switch browser. Then tell us which game it was using the form on this page.
Our policies
- Terms & Conditions — free to play, UK adults 18+, virtual coins have no value, one account per person.
- Privacy Policy — we collect only what an account needs, keep it on our server, and let you delete it any time.
- Cookies Policy — one necessary sign-in cookie, no advertising cookies.
- Responsible Play — tips, breaks, restrictions and free UK help lines.
Your login details and how we keep them safe
Everything that handles your information runs on our server, not in your browser. Here's what that means in practice:
- Your password is never stored as you typed it. It's turned into a scrambled one-way code before it is saved, so nobody, including us, can read it back.
- Your account sits in a protected file on our server. It can't be opened or listed from a web address. There's no public database, and no tables, records or technical details are ever shown on the website.
- Sign-in is checked by the server. After five wrong password tries the account is locked for 15 minutes to stop guessing.
- Google sign-in is optional. If you use it, Google confirms who you are to our server and we receive only your name and verified email address.
- Our forms are server-based. When you press send, your browser hands the message to our server. Our server validates it and delivers it to our team by secure email, then logs that it was sent. Nothing is processed or shown in your browser except the confirmation.
- We never ask for payment details. There is nothing to buy, so there is nothing to steal.
- You're in control. Delete your account yourself from My account and it's removed from our server straight away.
Quick answers
I forgot my password
Send us a message using the form and choose "Forgot password". Use the email address on your account so we can help.
I need a break or want my account restricted
Choose "Take a break" or "Restrict my account" in the form, or see Responsible Play.
How do I delete my account?
Go to My account and choose "Delete account", or ask us using the form.
My coins or level look wrong
Refresh the page first. If it still looks wrong, send us a message with your username.
Write to Player Care
Private, and read by a person.